ck499 Terms & Conditions

These Terms & Conditions ("Terms") apply to the use of the ck499 platform and all its services. When you create an account on ck499 or use the platform, you are automatically considered to have accepted these Terms. Please read each section in full, and if you disagree with any term, please refrain from using the platform.

We reserve the right to amend these Terms at any time. You will be notified of any changes through the platform. Continued use of the platform after any changes will be considered acceptance of the revised Terms.

Age Requirement: ck499 services are available only to individuals aged 21 or above. Age will be verified based on the information provided at registration. If an underage person opens an account using false information, that account will be closed and all deposited funds may be forfeited.

Single Account Policy: Each person may hold only one account. Opening multiple accounts is a direct violation of this platform's policy. If multiple accounts are detected, all accounts will be terminated and any earned bonuses or winnings may be forfeited.

Accuracy of Information: The name, phone number, date of birth, and other details provided at registration must be true and accurate. Providing false or incomplete information may result in account suspension or closure. If you need to update your details, please contact the support team.

Account Security: It is your responsibility to keep your account password confidential. Allowing anyone else to use your account is prohibited. If you suspect unauthorized access to your account, notify support immediately.

ck499 supports Bangladesh's popular mobile banking methods. Currently accepted payment methods are: bKash, Nagad, Rocket and Upay.

Withdrawal Rules: The mobile banking number used when submitting a withdrawal request must match the number registered on the account. Sending funds to a third-party account is strictly prohibited.

Withdrawals with Active Bonus: If a bonus is active, withdrawals may be restricted until the wagering requirements are met. See Section 3 (Bonus Policy) for details.

Deposit Verification: If a deposit is delayed in processing, contact support with the transaction receipt. ck499 credits only the amount successfully received.

ck499 offers a welcome bonus for new members. The current applicable bonus structure is as follows:

General Bonus Terms:

• Bonuses cannot be claimed on multiple accounts from the same device, IP address, or mobile number.
• If an account is closed while a bonus is active, the bonus will be cancelled.
• Funds derived from a bonus cannot be withdrawn until wagering requirements are met.
• ck499 reserves the right to modify or cancel any bonus offer.
• If you have any questions about receiving a bonus, please contact support.
• All bonuses are provided for legitimate recreational purposes only; accounts used for money laundering or manipulation will be closed.

ck499 offers live casino, slots, cricket, and other betting products. The following rules apply to all games:

• Use an up-to-date browser when playing; ck499 is not responsible for errors caused by outdated software.
• If a game is interrupted due to a network disconnection, the round will be completed according to the rules of the relevant game provider.
• If an incorrect result is displayed due to a software error or technical issue, the relevant round may be voided or corrected.
• Using cheats, automated software (bots), or any other unfair methods in any game is strictly prohibited.
• In sports betting, the outcome of a bet depends on the official result of the relevant match. ck499 reserves the right to make the final decision in the event of a disputed match.
• The game provider's own rules also apply and serve as a complement to ck499's rules.

Game Result Verification: All game results are recorded on the server. In the event of any dispute over a result, the server log will be considered the definitive proof. Screenshots or client-side data are not accepted as sole evidence.

ck499's VIP program has five tiers. Weekly cashback benefits are available at each tier:

Advancing through VIP tiers depends on ongoing gaming activity. Tiers may change due to inactivity. The support team can assist with details on cashback benefits.

ck499 reserves the right to temporarily suspend or permanently close an account and may forfeit the associated balance if any of the following activities occur:

ck499 places the highest importance on protecting your personal information. We use SSL encryption technology to store all data in an encrypted state.

Purpose of Data Use: Your information is used solely for account management, identity verification, payment processing, and support services. Information is not shared with third parties, except where required by legal obligation.

Cookies: Cookies are used to improve the site experience and ensure security. Cookies can be managed through your browser settings, though some features may not function as a result.

For our full privacy policy, please read our Privacy Policy page.

ck499 believes that gaming is a recreational activity and is committed to ensuring it does not cause financial or emotional harm to any individual.

Self-Control Tools: If you feel you are spending too much time or money on gaming, you can contact support to set deposit limits, take a break, or activate self-exclusion.

Protection of Minors: This platform is for individuals aged 21 and above only. If children or teenagers have access to your device, please use parental control software.

For detailed responsible gaming guidelines, visit our Responsible Gaming page.

For any issue or dispute, please contact the ck499 support team first. Our support service is available 24/7:

• Live Chat: Direct chat is available on the platform.
• Email: [email protected] (Support is provided in both Bengali and English.)

Complaint Process: Any dispute or complaint submitted to the support team will be reviewed within a reasonable time. A higher-level review process is available for complex matters. When submitting a complaint, please provide your account number, transaction details, and any relevant information.

Final Decision: ck499's decision on any dispute will be considered final and binding, unless otherwise directed through a legal process.

Changes to Terms: ck499 may amend these Terms at any time. Efforts will be made to notify users in advance of significant changes. Continued use of the platform after any changes will be considered acceptance of the new Terms.

Limitation of Liability: ck499 will not be liable under any circumstances for indirect damages, loss of profits, or special damages. Liability is also not accepted for losses caused by technical errors, third-party system failures, or unavoidable circumstances.

Severability: If any part of these Terms is found to be unenforceable, the remaining parts will continue to be fully effective.

Entire Agreement: These Terms, the Privacy Policy, and the Responsible Gaming Policy together constitute the entire agreement between ck499 and the user. Any prior oral or written understandings on these matters are superseded by these Terms.

Language: These Terms are written in Bengali and that version is the governing document. If a translation exists in any other language, the Bengali version will take precedence.