ck499 Privacy Policy
Your personal information is completely safe on the ck499 platform. This policy explains how we collect, use, and protect your data.
ck499 is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. The purpose of this privacy policy is to clearly explain what kind of information is collected on our platform, why it is collected, how it is stored, and what your rights are. We believe transparency is the foundation of trust.
Data Collection & Use
1 Information We Collect
The following information may be collected when creating an account and using services on the ck499 platform:
- Identity Information: Full name, date of birth, national ID or passport number (when required for identity verification), email address, and mobile number.
- Financial Information: Mobile banking account numbers (bKash, Nagad, Rocket, or Upay), transaction history, and deposit and withdrawal records.
- Technical Information: IP address, browser type and version, device identifier data, cookie data, and access timestamps.
- Usage Information: Which games you played, how long you played, betting history, and session logs.
- Communication Information: What was said or written during interactions with our support team.
2 Purpose of Data Collection
ck499 uses your information only for specific and legitimate purposes. Your data is not used for any purpose beyond those listed below:
- Creating accounts, verifying identity, and ensuring secure login.
- Processing deposits and withdrawals and maintaining transaction records.
- Preventing unauthorized access, fraud, and money laundering.
- Improving platform quality and personalizing the user experience.
- Providing 24/7 customer support and resolving issues.
- Running responsible gaming programs and imposing limits when necessary.
- Meeting applicable legal and regulatory obligations.
Data Storage & Security
3 Data Storage & Security Measures
ck499 uses industry-standard security technology to keep your personal information safe. Our security measures include:
- SSL Encryption: All data transmissions are secured with 256-bit SSL encryption, preventing unauthorized third parties from accessing your information.
- Secure Servers: Data is stored in secure, controlled data centers where both physical and digital security are maintained.
- Access Controls: Only authorized and trained staff can access sensitive user data.
- Regular Security Audits: Regular security assessments are conducted to identify system vulnerabilities.
- Password Protection: Passwords are never stored in plain text — they are kept as encrypted hashes.
However, no method on the internet is 100% secure. We take every precaution, but if a data breach occurs, we will promptly notify the affected users.
4 Data Retention Period
ck499 retains your information for as long as:
- Your account is active and you are receiving services.
- Required to meet legal obligations (generally for a set number of years after account closure).
- The data is necessary for resolving disputes or handling legal claims.
After this period, personal data is securely deleted or anonymized.
Data Sharing & Third Parties
5 Sharing Data with Third Parties
ck499 does not sell or rent your personal information. However, necessary information may be shared with trusted partners in the limited circumstances below:
- Payment Processors: Necessary financial information is shared with mobile banking providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
- Technology Service Providers: Trusted technology partners who operate the platform and work under strict confidentiality agreements.
- Legal Authorities: When required to comply with legal obligations, court orders, or government directives.
- Fraud Prevention: During the investigation of unauthorized transactions or fraudulent activity.
Before sharing data with any third party, we ensure that they also comply with strict privacy standards.
6 Cookies & Tracking Technologies
The ck499 website uses cookies and similar technologies. Cookies are small data files stored in your browser.
- Essential Cookies: Required for the site's basic functions, login sessions, and security.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Used to analyze site usage and improve the experience.
You can control or disable cookies from your browser settings. However, disabling essential cookies may affect some site functionality.
Your Rights & Controls
7 Your Privacy Rights
Every user of the ck499 platform has the following rights over their own data:
- Right to Access: You can request to know what information we hold about you.
- Right to Correction: If any of your information is incorrect, you can request that it be corrected.
- Right to Deletion: In certain circumstances you can request that your personal data be deleted, although complete deletion may not be possible if legal obligations apply.
- Right to Object: You have the right to object to the use of your data for specific purposes.
- Data Portability: You can request your data in a structured, commonly usable format.
- Withdrawal of Consent: Where data is processed on the basis of consent, you can withdraw that consent at any time.
To exercise these rights, please contact our support team.
8 Your Responsibility for Account Security
To help keep your account secure, ck499 recommends:
- Use a strong, unique password that combines letters, numbers, and special characters.
- Do not share your login credentials with anyone.
- Avoid logging in on public or unsecured Wi-Fi networks.
- Always log out after using your account.
- If you notice any suspicious activity, contact us immediately.
If your login credentials fall into unauthorized hands, ck499 is not responsible for any resulting loss, unless it is due to a failure in our own security.
Special Provisions & Contact
9 Privacy of Minors
The ck499 platform is for users aged 21 and above only. We do not knowingly collect information from any minor.
If we learn that a minor has used our services or provided their information, we will immediately delete that data and close the associated account. If you believe we hold information about a minor, please notify us.
10 Marketing Communications
ck499 may contact you with relevant offers, promotions, and updates with your consent. Every marketing message includes an option to opt out.
If you wish to stop receiving marketing communications:
- Use the "Unsubscribe" link at the bottom of any email.
- Change your notification preferences from your account settings.
- Contact our support team directly.
Please note that even if you opt out of marketing messages, you will continue to receive important transactional and security-related messages.
11 Notice of Policy Changes
ck499 may update this privacy policy from time to time as needed. For any significant changes, we will:
- Send a notification to your registered email.
- Clearly announce the changes on the website.
- State the date of the latest update at the beginning of the policy.
Continuing to use the platform after a notification means you have accepted the updated policy. For significant changes, new consent may be obtained.
12 Contact Us
For any questions, concerns, or requests regarding privacy, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 — start a chat from any page on the site.
- Language: Support is available in both Bengali and English.
We take your privacy requests seriously and aim to respond as quickly as possible.
Your Data, Our Responsibility
ck499 always places your privacy as the top priority. If you have any questions, contact us — we are always ready to help.